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Published on March 8th, 2013 | by Pete

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RBS Technical Problems Hit Customer Pockets

The Royal Bank of Scotland has been busy making friends again this week. They have stunned customers with another impressive technical fault, meaning that they had to help themselves to a rather large slice of humble pie and apologise for their misdemeanours, or at least the gremlins that have been running riot amongst the computer systems at their HQ. The glitch was of such an impressive magnitude, that it left customers unable to access their accounts, or get any of their own money out.

In the night of the issues, frustrated customers hit out on Twitter, everyone’s favourite web based moaning device. I can understand their motivation though, as it has been reported that RBS did not feel it necessary to either explain, or apologise for the problems. Eventually, after being essentially forced to comment RBS said the following: “We are disappointed that our customers have faced disruption to banking services for a period this evening, and apologise for that. All services are now running as normal again.”

Given we own 80% of this ‘organisation’, I have to say I was personally disappointed by the fact that it took them so long to take the necessary step of apologising for the lack of service that is being paid for by us. Still, perhaps we can all buy some other failing banks, fingers crossed….

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